Thank you for your enquiry about Moving Forward-Norfolk.org
Our Approach
Company Overview And Strategy
Moving Forward -Norfolk (MF-N) tackles the problems caused by hoarding and self-neglect primarily by working with an individual to reclaim their home environment via a twofold process.
One: Mentoring. By working with a person-centred approach, listening to and trying to see problems through the eyes of the referral, making sure that their mental health is considered forefront and empowering them to make their own decisions. We guide and teach referrals positive decision-making processes and get them thinking about solutions to overcome some of the difficulties causing their home environment to have a negative impact on them. The main aims of MF-N focus heavily on Safety and relapse prevention. The engagement of the referral is paramount to success and physical involvement is expected based on their physical ability. If physical ability is very limited, ongoing support needs will be assessed during and at the end of the course of sessions and recommendations made. We usually work with a referral over 12 weekly sessions to accomplish common goals of the referrer, Service user and MF-N. Common goals may include goals set by other local authorities or Housing providers. Session reports are completed each session, a copy of which is provided to the referrer.
We are used to working with an age range of 20 – 86 years old and who have whole range of mental health issues including Anxiety, Depression and grief to OCD, BPD and Paranoid Schizophrenia, We are not mental health experts and know our limitations but by understanding these issues and disorders we can consider the issues and out looks Service Users may have, making for a much more productive outcome.
Feedback has confirmed that our person-centred approach has helped connect with people better and often quicker, partly because we do not have the unfortunate cloak of an authority and have produced long term results with less return visits, although the cost is higher than a quick fix it saves a lot of money and resources in the long run and more importantly has a positive rather than negative impact on the Service Users mental health.
Two: Physical decluttering clearing and targeted cleaning.
We provide empathetic, DBS Checked and well-trained staff to help with the Clearing and targeted deep cleaning of properties, the staff work alongside Mentors and referrals as part of a team. Guide costs will be discussed and agreed after an engagement meeting with the referral and usually Referrer. Disposal of items, from clearances are arranged at cost, i.e., no added charge to that of the cost of disposal to MF-N. All staff are DBS checked and trained to focus on the individual as well as the environment when carrying out any works within a property.
MF-N also provides a Hospital Discharge Service, guided costs of which can be given after an assessment of a property. This can range from a simple moving of furniture to make space for hospital beds or equipment, targeted cleaning of areas such as bathrooms and kitchens to larger projects involving decluttering or clearing a hoard, reducing fire, avalanche, mobility and accessibility risk.
Summary
We provide mentors and empathetic clearing/cleaning staff to work with and support a Service User to reclaim their home environment usually over 12 weekly sessions, this tackles decluttering, decision making processes, aiding the finding of storage solutions, relapse prevention and is based on a person centred and asset-based approach. Our initial focus is getting a property to a safe level and then focus is helping the person learn new daily habits and find solutions to maintain any progress made. The cost to provide a mentor for 12 sessions is £1176.00 plus mileage @ a standard 45ppm. We are not currently vat registered. It is common that a second block of 12 sessions is implemented to help embed habits and learnings from the initial time spent with the person, however this is assessed at the end of the first block and a decision made by the funding/referring organisation.
Light Touch mentoring is available as an ongoing avenue of support.
Referral Process
• Contact MF-N by phone email or MF-N website Contact page. We understand that at this point limited information may be able to be shared due to privacy and sensitive issues.
• Complete Referral form.
• Schedule an Engagement meeting we ask only the mileage to be covered for this.
• Ascertain common goals
• Develop Working plan
• Advisory of costs.
Working Process
• Phase one: reduce risk
• Phase two: Decluttering with mentoring sessions and targeted cleaning, focussing on maintaining progress made.
• Re-assess.
• Phase three: Mentoring to embed new skills learnt if required.
If required, the provision of skips is charged at cost although we try and find every alternative possible for the disposal of items.
Any of our services can be purchased separately or as a package as needs arise, but our main priority is the safety well-being and mental health of the person we are supporting.
I hope this answers some of your queries, but please don’t hesitate to contact us or arrange a meeting with yourself to discuss further.
Kindest regards
Rob Begley - Founder Member Moving Forward-Norfolk.org